Referral Process and Form
Have you read our Consumers Handbook?
Richmond Fellowship of WA's Consumers Handbook aims to assist prospective Consumers in their application for services with the Organisation. The handbook is a guide only but should be read carefully prior to making an application for services.
To read this handbook, please visit the Consumers Handbook page.
If you require a copy sent to you by Australia Post, please contact our Head Office on 9350 8800 and we will forward a copy to you as soon as possible.
The referral process
Social services, government and non-government agencies can refer people to RFWA. A referral form can be completed by a family member.
RFWA has policies and procedures which protect your personal information. We ask for your permission before we collect, use or share your information with anyone for any purpose, other than providing care.
In the referral process your information is sent to RFWA to help determine your eligibility for our services. This information will include your social, medical and psychological information. The process then consists of the following steps:
- Your referral form is received at Head Office;
- Within 5 working days, our staff will contact your referring case manager to acknowledge receipt of the referral and will let them know if, on initial assessment, your application matches RFWA criteria;
- Our staff at the referred service will make an assessment on suitability through an interview with you and also through further discussions with other stakeholders. Where preference is indicated for a particular program, RFWA will try to meet the request;
- Following the assessment RFWA staff will contact your case manager to discuss the outcome of the referral (i.e. accept, wait list or declined).
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Referrals to the Bunbury and Busselton Community Supported Residential Units (CSRU’s) will be assessed by a selection panel..
If you are accepted into the service, then our staff will liaise with the case manager regarding:
- a move in date, for residential services or;
- a start date for non-residential services
Referral Form
Download the Application for Service Form and Risk Assessment Form for our residential services.
Referrals to our outreach services are available by visiting our service pages below:
- Personal Helpers and Mentors Program (PHaMs) referral information
- Recovery Outreach Services (ROS) referral information
- Carer Respite referral information
Social services, government and non-government agencies can refer people to RFWA. A referral form can be completed by a family member, GP, social worker, psychiatrist, case worker or other mental health service professional. Self referral can also be made. We encourage you to arrange a visit to the program of your choice before lodging an application. The application form can be obtained from the RFWA Head Office, or through the Social Work Department of most mental health clinics.
Self-referrals can be made to the PHaMs or Carer Respite programs without the need for a diagnosis. Please phone RFWA and ask to discuss these programs with our Intake Officer.
Acceptance into a program is based on an assessment of your support needs and wishes, and your compatibility with current participants.
Referrals should be directed to:
Richmond Fellowship WA
PO Box 682
BENTLEY WA 6982
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